Privacy Policy

Welcome to South West Surveyors Ltd. Your privacy is important to us, and this policy outlines how we handle your personal data in compliance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

Who We Are

South West Surveyors Ltd specializes in residential property surveys. We are committed to protecting your personal data and ensuring transparency in how it is used.

Contact Details:

• Address: 3 North Barn, Sevier Road, Loxton, Somerset, BS26 2XE
• Phone: 07305 327870
• Email: infoswsurveyors@gmail.com

What Information We Collect

We may collect and process the following information:

• Contact Information: Name, address, email, and phone number.
• Property Details: Address and relevant documentation for surveys.
• Financial Data: Payment details for invoices and fees.
• Identification Documents: Where legally required.
• Communications: Emails or correspondence about our services.

How We Use Your Data

We use your data to:

1. Provide survey and inspection services.
2. Communicate about your appointment and reports.
3. Fulfill legal and contractual obligations.
4. Improve our services and maintain accurate records.
5. Process payments and invoices.

Legal Basis for Processing Your Data

We process your data under the following legal bases:

• Contractual Obligations: To deliver the services you request.
• Legal Compliance: To adhere to applicable laws.
• Legitimate Interests: For business operations and service improvement.
• Consent: When required for specific activities, such as marketing.

Data Sharing

We may share your data with trusted third parties, including:

• Service providers (e.g., IT support, payment processors).
• Legal or regulatory authorities when required.
• Specialists, such as drainage or structural engineers, for specific assessments.

We do not sell or rent your data.

Data Retention

Your data will be retained only as long as necessary for:

• Service provision and legal obligations (typically 7 years).
• Financial record-keeping (as required by tax regulations).

Your Rights Under GDPR

You have the right to:

• Access: Request a copy of your personal data.
• Correction: Amend inaccuracies in your information.
• Erasure: Request deletion of data, where applicable.
• Restriction: Limit how your data is processed.
• Portability: Obtain your data in a portable format.
• Objection: Challenge processing based on legitimate interests.
• Withdraw Consent: Revoke consent where it applies.

To exercise these rights, please email us at infoswsurveyors@gmail.com. We will respond within 30 days.

Data Security

We protect your data using:

• Encrypted data storage and transmission.
• Regular security assessments.
• Restricted access to authorised personnel only.

Cookies and Website Use

If you access our website, we may use cookies to improve your experience. For more details, click the “cookie” icon in the bottom left corner of the screen.

How to Raise a Complaint

If you are unhappy with how we handle your data, contact us directly at infoswsurveyors@gmail.com. You may also file a complaint with the Information Commissioner’s Office (ICO) via https://ico.org.uk.

Policy Updates

We may revise this policy periodically. Check this page for updates.